September 27, 2023

New Help Desk / Support Portal

Foxbright has transitioned to a new help desk and support portal. This change welcomes a dynamic help desk for our documentation and video library and will help us serve clients more effectively with a support portal that integrates with other customer service software our team uses. This portal offers features such as a chat widget and a customer login providing users an easy way to track tickets and requests.

Here's what you need to know:

  1. Access the new portal via helpdesk.foxbright.com
  2. The help desk will require a login which supports Single Sign On through Google or Microsoft. These accounts will help Foxbright serve our users better as requests are connected to, and organized by client and user. It will help users track and review their requests over time, and provide access to our library of tutorials and documentation.
  3. Responding to existing tickets will create a new ticket # within the new portal. 
  4. We suggest adding [email protected] to your email contacts in order to avoid having replies directed to a spam folder. 
  5. Our support phone (616.988.2400) and email will remain the same, sending a message to [email protected] will continue to create support tickets automatically within our new portal.
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What Foxbright Clients Say

- Blissfield Community Schools "We have used Foxbright for almost 9 years now and have had a great working relationship with them. Responses are always quick and courteous."
- Blissfield Community Schools "We recently did a redesign of our website and we are so pleased with the new web interface. Their interface is easy to use and intuitive. Foxbright continues to keep up with the trends and over the past 9 years there have been many new features and functions."
- Byron Center Public Schools "We are very happy with this organization. They are great to work with! Sharp group of professionals and always helpful."
- Grand Ledge Public Schools "Foxbright's client service is second to none!"
- Grand Ledge Public Schools "For many people, a school district's website often provides the first impression... and those are very powerful and influential. I can not imagine using a different website technology provider – I think Foxbright is tops in so many ways!"
- Kent ISD “Foxbright is a technology company that knows how to communicate, rather than a communication company that dabbles in technology.”
- Muskegon Area ISD "We been very satisfied with the quality and flexibility of Foxbright's CMS. We continue to enjoy a positive and creative partnership with Foxbright and look forward to implementing new features."
- Saline Schools "When any issue comes up, the Foxbright support team is only an email or phone call away. They always respond very quickly to the issues which wasn't our experience with our last website vendor."
- Saline Schools "The PD yesterday was awesome! The hybrid you did for us was great. It was short, quick and covered the areas we wanted to in a short time. Thank you for being flexible and rolling with our PD style yesterday. Excited to be ADA compliant."
- Vicksburg Community Schools "Our Head of Technology and I both marveled at how thorough, seamless, simple, and cost-efficient the site transfer process was last Fall and at how easy it is to maintain and change the site to fit our needs. Thank you for all you do to help us look good!"
- Wayland Union Schools "Our experience in working with Foxbright to create the new website was wonderful from start to finish. We finished the project under schedule and our parents, staff and community are happy with the new site."
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